ChatBots are sprouting up everywhere – Do you need one?

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Richard LarbyRichard is an experienced web designer, specialising in usability and customer journey aspects of interface design. Through understanding customer expectations, a finger on the pulse of next generation technology, Richard works to bring about the demise of poor CX. http://www.cartassist.co.uk

Richard Larby

Richard is an experienced web designer, specialising in usability and customer journey aspects of interface design. Through understanding customer expectations, a finger on the pulse of next generation technology, Richard works to bring about the demise of poor CX.

Will Chat Bots Kill Off The Customer Service Advisor?

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Mark KirbyMark Kirby, founder of Cart Assist and Director of Yonder Digital Group has over 20 years experience of building successful Customer Experience based businesses from traditional call centres through to providing leading AI driven digital-self service and chat bot technologies. http://www.cartassist.co.uk

Mark Kirby

Mark Kirby, founder of Cart Assist and Director of Yonder Digital Group has over 20 years experience of building successful Customer Experience based businesses from traditional call centres through to providing leading AI driven digital-self service and chat bot technologies.

How e-tailers Forgot the Digital Customer

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Mark KirbyMark Kirby, founder of Cart Assist and Director of Yonder Digital Group has over 20 years experience of building successful Customer Experience based businesses from traditional call centres through to providing leading AI driven digital-self service and chat bot technologies. http://www.cartassist.co.uk

Mark Kirby

Mark Kirby, founder of Cart Assist and Director of Yonder Digital Group has over 20 years experience of building successful Customer Experience based businesses from traditional call centres through to providing leading AI driven digital-self service and chat bot technologies.

Shaping the Future of Digital Customer Experience

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Richard LarbyRichard is an experienced web designer, specialising in usability and customer journey aspects of interface design. Through understanding customer expectations, a finger on the pulse of next generation technology, Richard works to bring about the demise of poor CX. http://www.cartassist.co.uk

Richard Larby

Richard is an experienced web designer, specialising in usability and customer journey aspects of interface design. Through understanding customer expectations, a finger on the pulse of next generation technology, Richard works to bring about the demise of poor CX.