Entries by Mark Kirby

, , , ,

Will Chat Bots Kill Off The Customer Service Advisor?

Mark KirbyMark Kirby, founder of Cart Assist and Director of Yonder Digital Group has over 20 years experience of building successful Customer Experience based businesses from traditional call centres through to providing leading AI driven digital-self service and chat bot technologies. http://www.cartassist.co.uk

Mark Kirby

Mark Kirby, founder of Cart Assist and Director of Yonder Digital Group has over 20 years experience of building successful Customer Experience based businesses from traditional call centres through to providing leading AI driven digital-self service and chat bot technologies.

,

How e-tailers Forgot the Digital Customer

Mark KirbyMark Kirby, founder of Cart Assist and Director of Yonder Digital Group has over 20 years experience of building successful Customer Experience based businesses from traditional call centres through to providing leading AI driven digital-self service and chat bot technologies. http://www.cartassist.co.uk

Mark Kirby

Mark Kirby, founder of Cart Assist and Director of Yonder Digital Group has over 20 years experience of building successful Customer Experience based businesses from traditional call centres through to providing leading AI driven digital-self service and chat bot technologies.