Find out how you can increase ROI through intelligent self service

Welcome to Intelligent Self Service

CartAssist provides your shoppers with a unique one-to-one customer experience that works.

Satisfied Customers – Drive the customer journey and immediately answer any question, on any page without taking customers away from their purchases and empower your customers with a self service solution which delivers personalised and contextual information from a constantly self-learning knowledge base.

Measurable Returns – By helping your shoppers find the information they need , the moment they need it CartAssist prevents site abandonment and helps increase average order value, drive conversions and increase customer satisfaction. What’s more, demands on your contact centre can be dramatically improved whilst increasing agent productivity.

Take a tour of CartAssist

Instant P&L Contribution

Up to 10%

Lower Bounce Rate

Up to 25%

Conversion Uplift

Up to 30%

AOV Increase

Up to 70%

Reduction in Call Centre Volume

Up to 20%

Higher Agent Productivity

+ Higher

Customer Satisfaction

CartAssist are driving digital transformation across...

eCommerce

Public Sector

Travel & Leisure

CONTROL THE COST OF CONTACT

Whilst driving conversion and customer satisfaction

One to one communication is expensive. With Intelligent Self Service you can deliver instant resolution to your customers at a fraction of the cost of expensive staffed channels. Deployable across your entire site to answer repetitive, contextual or personal questions, CartAssist offers real-time digital retail assistance.

cost of self service

Maidstone Borough Council are delighting their customers and reducing contact by up to 40%

Maidstone LogoMaidstone Borough Council has been able to effectively reduce call and email volumes to the contact centre whilst also supporting its customers at any time of the day with CartAssist digital self service.

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Easy Integration

Our open API technology easily interacts with other platforms to extract and deliver relevant information for customer service or engagement.