Welcome to Intelligent Self Service
CartAssist provides your shoppers with a unique one-to-one customer experience that works.
Satisfied Customers – Immediately answer any question, on any page without taking shoppers away from their purchases and empower your customers with a self-service solution which delivers personalised and contextual information from a constantly self-learning knowledge base.
Measurable Returns – By helping your shoppers find the information they need, the moment they need it CartAssist prevents site abandonment and helps increase average order value, drive conversions and increase customer satisfaction. What’s more, demands on your contact centre can be dramatically improved whilst increasing agent productivity.
Up to 10%
Lower Bounce Rate
Up to 25%
Up to 30%
Up to 70%
Reduction in Call Centre Volume
Up to 20%
Higher Agent Productivity
CONTROL THE COST OF CONTACT
Whilst driving conversion and customer satisfaction
One to one communication is expensive. With Intelligent Self Service you can deliver instant resolution to your customers at a fraction of the cost of expensive staffed channels. Deployable across your entire site to answer repetitive, contextual or personal questions, CartAssist offers real-time digital retail assistance.
Self Service made Brilliantly Simple
Goodmans’ first time resolution with self service has reached 83% in less than 5 weeks and continues to improve. Repetitive queries are now almost exclusively answered by CartAssist, transforming the customer support experience into an instantaneous 24/7 service and freeing up the support team to concentrate on customers who need help the most. Read our case study on Goodmans to see how we have reduced their contact centre costs by over 50% whilst delivering a great 24/7 customer experience.
Our open API technology easily interacts with other platforms to extract and deliver relevant information for customer service or engagement.