The digital customer has changed and so have the methods they use to speak to you. Convenience culture means that customers want to speak to you on any device, in any channel at any time, all of the time.
To meet the expectation of today’s digital customer you have to be flexible to your customer’s preferred channel and device choices, whilst providing an effortless and engaging user experience that keeps them coming back to you over your competitors.
What’s more, the digital customer wants a consistent experience, to be understood and supported regardless of how they communicate with you. The Nanorep platform allows you to reach your customers across your entire digital estate; desktop, mobile, messaging apps… You can provide a consistent single source of truth no matter where they interact with you.
With real-time conversational assistance, we help you to show you understand your customers by providing 1-2-1 content and actions based on user intent, profile and preference which lets them communicate with you in their own voice and quickly guides them to success.