The knowledge that could solve the cast majority of customer support issues already exists inside your business – The problem is that it usually sits inside your best agent’s heads.
Repetitive enquiry slows down productivity and increases both cost and demand within the support centre whilst instead of broadcasting repetitive messages to all of your customers in unison, your support agents repeat them 1-2-1 to your customers over and over again.
The winning strategy for excellent customer engagement and support is simple – give all of your customer service agents the power and resource to answer customer enquiry effortlessly from a single source of truth. Our agent self-service solutions can integrate with almost any CRM to provide your team with quick, on brand, in tone knowledge.
Implementation is quick and simple and you could be turning your support team into Super Agents within just a few weeks.